Complete Review About CallRail Software

Why we love this Fantastic Call Tracking Tool?

As a local web design, seo and marketing agency in Surrey, BC, brandDesigner.ca has had the opportunity to use CallRail for our clients. We have found it to be a valuable tool for tracking and analyzing phone calls for our clients’ businesses.

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One of the standout features of CallRail is its call tracking capability. With CallRail, we can easily track which marketing campaigns are driving phone calls to our clients’ businesses. This allows us to see which campaigns are performing well and which ones may need to be adjusted.

Another useful feature of CallRail is its call recording and transcription capabilities. This allows us to listen to phone calls and read transcriptions of them, which is helpful for identifying common questions and concerns from customers. This can be especially useful for identifying areas for improvement in our clients’ businesses.

One of the things we like most about CallRail is its user-friendly interface. The platform is intuitive and easy to navigate, which makes it easy for us to quickly access the information we need. Additionally, the support team at CallRail is always helpful and responsive whenever we have questions or need assistance.

Overall, we have been very impressed with CallRail and would highly recommend it to other marketing agencies. It is a valuable tool for tracking and analyzing phone calls, and the user-friendly interface and excellent support make it a pleasure to use

I will let you know Why we use CallRail? (or what problem CallRail Solves)

At brandDesigner.ca, we use CallRail to track and analyze phone calls for our clients’ businesses. This allows us to see which marketing campaigns are driving phone calls and identify common questions and concerns from customers.

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One of the main reasons we use CallRail is because it allows us to accurately track the effectiveness of our clients’ marketing campaigns. With CallRail, we can easily see which campaigns are driving the most phone calls and adjust our strategies accordingly. This helps us maximize the return on investment for our clients and ensure that their marketing efforts are as effective as possible.

Another reason we use CallRail is because of its call recording and transcription capabilities. This allows us to listen to phone calls and read transcriptions of them, which is helpful for identifying common questions and concerns from customers. This information can be used to improve our clients’ businesses by addressing these issues and providing better customer service.

Overall, we use CallRail because it is a valuable tool for tracking and analyzing phone calls, which helps us improve the effectiveness of our clients’ marketing efforts and provide better customer service.

Let me tell you what is Call Attribution with CallRail 

Call attribution with CallRail refers to the ability to track and attribute phone calls to specific marketing campaigns. This allows businesses to see which campaigns are driving phone calls and adjust their strategies accordingly.

With CallRail, businesses can use unique phone numbers for each marketing campaign. This allows them to track which campaigns are driving phone calls and see how effective each campaign is at generating leads. This information can be used to identify which campaigns are performing well and which ones may need to be adjusted.

Additionally, CallRail offers call recording and transcription capabilities, which allows businesses to listen to phone calls and read transcriptions of them. This can provide valuable insights into customer behavior and identify common questions and concerns. This information can be used to improve the customer experience and optimize marketing campaigns.

Overall, call attribution with CallRail is a valuable tool for tracking and analyzing phone calls, which can help businesses improve their marketing efforts and provide better customer service.

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Let me Explain What is Call Tracking?

Call tracking is a tool used by businesses to track and analyze phone calls. With call tracking, businesses can see how many phone calls they receive, where the calls are coming from, and how long the calls last.

Call tracking is often used in conjunction with marketing campaigns. Businesses can use unique phone numbers for each campaign and track which campaigns are driving phone calls. This allows them to see which campaigns are performing well and which ones may need to be adjusted.

Call tracking can also provide valuable insights into customer behavior. By listening to recorded phone calls and reading transcriptions of them, businesses can identify common questions and concerns from customers. This information can be used to improve the customer experience and optimize marketing campaigns.

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Who is CallRail for? Do You need CallRail?

CallRail is for businesses that want to track and analyze phone calls to improve their marketing efforts and provide better customer service. Some potential customers for CallRail may include:

  1. Marketing agencies that want to track the effectiveness of their clients’ marketing campaigns
  2. Businesses that want to track phone calls from specific marketing channels, such as Google Ads or social media
  3. Customer service teams that want to monitor phone calls to identify common issues and improve the customer experience
  4. Sales teams that want to track the success of their outbound calling efforts

Overall, CallRail can be valuable for businesses of any size that want to track and analyze phone calls to improve their marketing efforts and customer service.

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Let me show you a common uses of CallRail with Industry Examples and bullet points

CallRail is a valuable tool for businesses that want to track and analyze phone calls to improve their marketing efforts and provide better customer service. Some common uses of CallRail include:

  1. Tracking the effectiveness of marketing campaigns: CallRail allows businesses to use unique phone numbers for each campaign, which allows them to track which campaigns are driving phone calls. This information can be used to identify which campaigns are performing well and which ones may need to be adjusted.
  2. Identifying common questions and concerns from customers: With CallRail’s call recording and transcription capabilities, businesses can listen to recorded phone calls and read transcriptions of them. This can provide valuable insights into customer behavior and identify common questions and concerns. This information can be used to improve the customer experience and optimize marketing campaigns.
  3. Improving the customer experience: By tracking and analyzing phone calls, businesses can identify common issues and concerns from customers. This information can be used to improve the customer experience and provide better customer service.

Here are some examples of how different industries can use CallRail:

A dental office can use CallRail to track phone calls from their Google Ads campaign and identify common questions from potential patients. They can then use this information to improve their website and provide better information to potential patients.

A real estate company can use CallRail to track phone calls from their Facebook ads and see which ads are driving the most phone calls. They can then adjust their ad targeting and messaging to improve the performance of their campaigns.

A car dealership can use CallRail to listen to recorded phone calls and identify common questions and concerns from customers. They can then use this information to improve their sales process and provide better customer service.

Overall, CallRail has many potential uses for businesses across a wide range of industries. By tracking and analyzing phone calls, businesses can improve their marketing efforts and provide better customer service.

Explain How Does CallRail Work?
and write a How to Setup CallRail text
(include a space for affiliate link)

CallRail is a cloud-based platform that allows businesses to track and analyze phone calls. The platform uses unique phone numbers to track which marketing campaigns are driving phone calls, and offers call recording and transcription capabilities to provide valuable insights into customer behavior.

Here is a step-by-step guide on how to set up CallRail:

  1. Sign up for a CallRail account Click here.
  2. Once you have created your account, you can add the phone numbers that you want to use for tracking. You can use unique phone numbers for each marketing campaign, or use a single number for all of your campaigns.
  3. Next, you can set up your marketing campaigns in CallRail. This will allow you to track which campaigns are driving phone calls and see how effective each campaign is at generating leads.
  4. Once your campaigns are set up, you can start tracking phone calls. CallRail will provide detailed reports on the number of calls you receive, the duration of the calls, and the source of the calls.
  5. You can also listen to recorded phone calls and read transcriptions of them to identify common questions and concerns from customers. This information can be used to improve the customer experience and optimize your marketing campaigns.

Overall, setting up CallRail is quick and easy. With just a few simple steps, you can start tracking and analyzing phone calls to improve your marketing efforts and provide better customer service.

How does the Track calls from your website (Dynamic Number Insertion) work?

Dynamic Number Insertion is a feature of CallRail that allows businesses to track phone calls from their website. With Dynamic Number Insertion, businesses can use unique phone numbers for each visitor to their website, which allows them to track which marketing campaigns are driving phone calls.

Here’s how Dynamic Number Insertion works:

  1. First, businesses will need to sign up for a CallRail account and set up the phone numbers that they want to use for tracking.
  2. Next, they will need to add a small piece of JavaScript code to their website. This code will automatically display a unique phone number for each visitor to the website.
  3. When a visitor calls the unique phone number, CallRail will track the call and attribute it to the specific marketing campaign that drove the visitor to the website.
  4. CallRail will provide detailed reports on the number of calls received, the duration of the calls, and the source of the calls. This information can be used to identify which campaigns are performing well and which ones may need to be adjusted.

Overall, Dynamic Number Insertion is a valuable feature of CallRail that allows businesses to track phone calls from their website and see which marketing campaigns are driving the most phone calls. This information can be used to improve the effectiveness of their marketing efforts and provide better customer service.

CallRail has three main sections: Tracking, Workflow, and Integrations.

  1. The Tracking section of CallRail allows businesses to track and attribute phone calls to specific marketing campaigns. With unique phone numbers for each campaign, businesses can see which campaigns are driving the most phone calls and adjust their strategies accordingly.
  2. The Workflow section of CallRail offers features such as call recording and transcription, call routing, and call scoring. These features allow businesses to listen to recorded phone calls, route calls to the appropriate team member, and score calls based on their quality.
  3. The Integrations section of CallRail allows businesses to integrate CallRail with other tools and platforms, such as Google Analytics, Salesforce, and Zendesk. This allows businesses to seamlessly integrate their phone call data with their other marketing and customer service tools.

In the tracking section there is two Tabs:
Activity and Reports, explain them

In the Tracking section of CallRail, there are two tabs: Activity and Reports.

  • The Activity tab displays a real-time overview of your phone call activity. This includes information such as the total number of calls received, the average call duration, and the source of the calls. You can also see a breakdown of the calls by marketing campaign, which allows you to see which campaigns are driving the most phone calls.
  • The Reports tab provides more detailed information on your phone call activity. You can view reports on the number of calls received, the duration of the calls, and the source of the calls. You can also see how your call activity has changed over time, which can help you identify trends and make more informed decisions.

Overall, the Activity and Reports tabs in the Tracking section of CallRail provide valuable information on your phone call activity, which can help you improve your marketing efforts and provide better customer service.

Let me introduce the Reports section of CallRail

The Reports section of CallRail provides detailed information on your phone call activity. This allows businesses to see how their marketing campaigns are performing and identify trends and patterns in their call data.

The Reports section includes several different types of reports, including:

  • Call Summary: This report provides an overview of your call activity, including the total number of calls received, the average call duration, and the source of the calls. You can also see a breakdown of the calls by marketing campaign, which allows you to see which campaigns are driving the most phone calls.
  • Call Detail: This report provides more detailed information on individual phone calls, including the date and time of the call, the caller’s phone number, and the duration of the call. You can use this report to listen to recorded phone calls and read transcriptions of them.
  • Call Comparison: This report allows you to compare the performance of different marketing campaigns or phone numbers. You can see how many calls each campaign or phone number has received, and compare the average duration and quality of the calls.
  • Time Analysis: This report shows how your call activity has changed over time. You can see how many calls you received each day, week, or month, and compare your call activity to previous periods. This can help you identify trends and patterns in your call data.

Overall, the Reports section of CallRail provides valuable information on your phone call activity, which can help you improve your marketing efforts and provide better customer service.

The Reports section of CallRail includes several different types of reports that provide valuable information on your phone call activity. These reports include:

  • Call metrics via source, campaign, keyword, and more: This report allows you to see how many calls you have received from different sources, such as Google Ads or social media. You can also see how many calls you have received for each marketing campaign and keyword. This information can be used to identify which campaigns and keywords are performing well and which ones may need to be adjusted.
  • Lead Funnel: This report provides information on how many calls have become leads. You can see how many calls have resulted in a contact being added to your database, how many leads have been assigned to a salesperson, and how many leads have been converted into customers. This can help you track the effectiveness of your sales process and identify areas for improvement.
  • Usage by number: This report shows how many calls each phone number has received, and how long the calls lasted on average. This can be useful for comparing the performance of different phone numbers and identifying which ones are driving the most calls.
  • Usage by company: This report shows how many calls each company has received, and how long the calls lasted on average. This can be useful for comparing the performance of different companies and identifying which ones are driving the most calls.
  • Calls by Agent: This report shows how many inbound and outbound calls each agent has handled. This can be useful for tracking the performance of individual agents and identifying which ones are handling the most calls.
  • Calls by Day & Time: This report shows how your call activity varies by day of the week and time of day. This can help you identify peak call times and adjust your staffing levels accordingly.
  • Keywords Spotted: This report shows the keywords that have been spotted during phone calls. This can be useful for identifying common questions and concerns from customers and optimizing your marketing campaigns.

Overall, the Reports section of CallRail provides valuable information on your phone call activity, which can help you improve your marketing efforts and provide better customer service.


CallRail offers a variety of integration options that allow businesses to seamlessly integrate their phone call data with other tools and platforms.

These integrations can provide valuable insights and make it easier for businesses to manage their marketing and customer service efforts.

Some of the tools and platforms that CallRail integrates with include:

Google Analytics: This integration allows businesses to see how many phone calls they are receiving from their website and which marketing campaigns are driving the most calls. This information can be used to improve the performance of their marketing efforts and provide better customer service.

Salesforce: This integration allows businesses to track phone calls as part of their sales process. When a call becomes a lead, it can be automatically added to Salesforce and assigned to a salesperson. This can help businesses track the progress of their leads and identify areas for improvement.

Zendesk: This integration allows businesses to track phone calls as part of their customer service efforts. When a call is received, it can be automatically added to Zendesk as a ticket. This can help businesses provide better customer service and resolve customer issues more quickly.

Acquisio: This integration allows businesses to track phone calls as part of their search engine marketing efforts. Call data can be seamlessly integrated with Acquisio, which allows businesses to see how many calls they are receiving from their search ads and which keywords are driving the most calls.

Bing Ads: This integration allows businesses to track phone calls from their Bing Ads campaigns. Call data can be seamlessly integrated with Bing Ads, which allows businesses to see how many calls they are receiving from their ads and which ads are driving the most calls.

Custom Cookie Capture: This integration allows businesses to track phone calls from specific pages on their website. Call data can be seamlessly integrated with custom cookies, which allows businesses to see how many calls they are receiving from specific pages and which pages are driving the most calls.

Dynamic Number Insertion: This integration allows businesses to track phone calls from their website. Call data can be seamlessly integrated with dynamic number insertion, which allows businesses to see how many calls they are receiving from their website and which marketing campaigns are driving the most calls.

Facebook: This integration allows businesses to track phone calls from their Facebook ads. Call data can be seamlessly integrated with Facebook, which allows businesses to see how many calls they are receiving from their ads and which ads are driving the most calls.

Google AdWords: This integration allows businesses to track phone calls from their Google AdWords campaigns. Call data can be seamlessly integrated with Google AdWords, which allows businesses to see how many calls they are receiving from their ads and which keywords are driving the most calls.

Google Analytics: This integration allows businesses to see how many phone calls they are receiving from their website and which marketing campaigns are driving the most calls. This information can be used to improve

HipChat: This integration allows businesses to track phone calls as part of their team communication efforts. Call data can be seamlessly integrated with HipChat, which allows businesses to see which team members are handling the most calls and how many calls they are receiving from specific marketing campaigns.

Hubspot: This integration allows businesses to track phone calls as part of their inbound marketing efforts. Call data can be seamlessly integrated with Hubspot, which allows businesses to see how many calls they are receiving from their marketing campaigns and which campaigns are driving the most calls.

Kenshoo: This integration allows businesses to track phone calls as part of their search engine marketing efforts. Call data can be seamlessly integrated with Kenshoo, which allows businesses to see how many calls they are receiving from their search ads and which keywords are driving the most calls.

Kissmetrics: This integration allows businesses to track phone calls as part of their customer analytics efforts. Call data can be seamlessly integrated with Kissmetrics, which allows businesses to see how many calls they are receiving from their marketing campaigns and which campaigns are driving the most calls.

Marin Software: This integration allows businesses to track phone calls as part of their search engine marketing efforts. Call data can be seamlessly integrated with Marin Software, which allows businesses to see how many calls they are receiving from

Marketo: This integration allows businesses to track phone calls as part of their marketing automation efforts. Call data can be seamlessly integrated with Marketo, which allows businesses to see how many calls they are receiving from their marketing campaigns and which campaigns are driving the most calls.

Mixpanel: This integration allows businesses to track phone calls as part of their customer analytics efforts. Call data can be seamlessly integrated with Mixpanel, which allows businesses to see how many calls they are receiving from their marketing campaigns and which campaigns are driving the most calls.

Optimizely: This integration allows businesses to track phone calls as part of their website optimization efforts. Call data can be seamlessly integrated with Optimizely, which allows businesses to see how many calls they are receiving from their website and which marketing campaigns are driving the most calls.

PipelineDeals: This integration allows businesses to track phone calls as part of their sales process. Call data can be seamlessly integrated with PipelineDeals, which allows businesses to see how many calls have become leads and which marketing campaigns are driving the most leads.

Slack: This integration allows businesses to track phone calls as part of their team communication efforts. Call data can be seamlessly integrated with Slack, which allows businesses to see which team members are handling the most calls and how many calls they are receiving from specific marketing campaigns.

Unbounce: This integration allows businesses to track phone calls from specific pages on their website. Call data can be seamlessly integrated with Unbounce, which allows businesses to see how many calls they are receiving from specific pages and which pages are driving the most calls.

VWO: This integration allows businesses to track phone calls as part of their website optimization efforts. Call data can be seamlessly integrated with VWO, which allows businesses to see how many calls they are receiving from their website and which marketing campaigns are driving the most calls.

Webhooks: This integration allows businesses to track phone calls and send the data to any

CallRail also offers an integration with WordPress, which is a popular content management system used by many websites. This integration allows businesses to track phone calls from their WordPress website and see which marketing campaigns are driving the most calls.

With the WordPress integration, businesses can use unique phone numbers for each visitor to their website. When a visitor calls the unique phone number, CallRail will track the call and attribute it to the specific marketing campaign that drove the visitor to the website.

CallRail will provide detailed reports on the number of calls received, the duration of the calls, and the source of the calls. This information can be used to identify which marketing campaigns are performing well and which ones may need to be adjusted.

Overall, the WordPress integration is a valuable feature of CallRail that allows businesses to track phone calls from their WordPress website and see which marketing campaigns are driving the most calls. This information can be used to improve the effectiveness of their marketing efforts and provide better customer service.

Overall, CallRail’s integration options provide valuable insights and make it easier for businesses to manage their marketing and customer service efforts.

Write about the CallScore feature

CallScore is a feature of CallRail that allows businesses to score phone calls based on their quality. This allows businesses to identify which calls are high-quality leads and which ones may not be worth pursuing.

To use the CallScore feature, businesses can set up a scoring system with different criteria, such as the caller’s tone, the length of the call, or the caller’s interest level. Each criterion can be assigned a specific number of points, and the total score for each call can be calculated based on these criteria.

CallRail will provide a detailed report on the scores for each call, which can be used to identify which calls are high-quality leads and which ones may not be worth pursuing. This information can be used to improve the effectiveness of your sales efforts and provide better customer service.

Overall, the CallScore feature is a valuable tool for businesses that want to identify high-quality leads and optimize their sales efforts.

Write about CallScribe Feature

CallScribe is a feature of CallRail that allows businesses to transcribe their phone calls. This allows businesses to easily read and review the content of their phone calls, which can be useful for a variety of purposes.

With CallScribe, businesses can listen to recorded phone calls and read transcriptions of them. The transcriptions are automatically generated by CallRail’s speech-to-text technology, and they are typically very accurate.

CallScribe can be useful for a variety of purposes, such as:

  • Identifying common questions and concerns from customers
  • Tracking the performance of individual agents
  • Identifying trends and patterns in customer behavior
  • Improving the accuracy of your call tracking data

Overall, the CallScribe feature is a valuable tool for businesses that want to easily read and review the content of their phone calls. This can be useful for identifying trends and patterns in customer behavior and improving the accuracy of your call tracking data.

Write about the Lead Center Feature

The Lead Center is a feature of CallRail that allows businesses to manage and track their leads. This allows businesses to see which marketing campaigns are driving the most leads and identify areas for improvement.

The Lead Center provides a real-time overview of your leads, including information such as the source of the lead, the date and time of the lead, and the status of the lead. You can also see a breakdown of your leads by marketing campaigns, which allows you to see which campaigns are driving the most leads.

With the Lead Center, businesses can assign leads to salespeople and track their progress. You can see how many leads each salesperson has been assigned, and how many of those leads have been converted into customers. This can help businesses track the effectiveness of their sales process and identify areas for improvement.

Overall, the Lead Center is a valuable feature of CallRail that allows businesses to manage and track their leads. This can help businesses improve the effectiveness of their marketing and sales efforts.

Let me write about the features what we love with CallRail:

Variety of phone numbers

One of the features that we love about CallRail is the variety of phone numbers that are available. CallRail offers a wide range of phone numbers, including local numbers, toll-free numbers, and vanity numbers.

This allows businesses to choose the phone number that best fits their needs and their branding. For example, a business that serves a local area may want to use a local phone number to make it easier for customers to reach them. Or, a business that serves customers nationwide may want to use a toll-free number to make it more convenient for customers to call.

The variety of phone numbers that are available with CallRail is a valuable feature that allows businesses to choose the phone number that best fits their needs and their branding. This can help businesses improve their customer service and make it easier for customers to reach them.

 

SMS for Business

 

Another feature that we love about CallRail is the SMS for Business feature. This allows businesses to send and receive text messages from their CallRail account, which can be useful for a variety of purposes.

With the SMS for Business feature, businesses can send text messages to customers to confirm appointments, follow up on leads, or provide information. They can also receive text messages from customers and respond to them quickly and easily.

The SMS for Business feature is a valuable tool for businesses that want to improve their customer service and make it easier for customers to reach them. It can also be useful for tracking the performance of individual agents and identifying trends and patterns in customer behavior. Overall, the SMS for Business feature is a valuable addition to the CallRail platform.

Keyword-Level Tracking

Another feature that we love about CallRail is the keyword-level tracking. This allows businesses to see which keywords are driving the most phone calls from their marketing campaigns.

With keyword-level tracking, businesses can see which keywords are generating the most calls and which ones may not be performing well. This information can be used to adjust their marketing campaigns and focus on the keywords that are driving the most calls.

Keyword-level tracking is a valuable feature for businesses that want to optimize their marketing campaigns and improve their customer service. It can help businesses identify the keywords that are driving the most calls and adjust their marketing efforts accordingly.

Custom Call Routing

Another feature that we love about CallRail is the custom call routing. This allows businesses to set up custom rules for routing their calls, which can be useful for a variety of purposes.

With custom call routing, businesses can set up rules that specify which phone number should be used for specific marketing campaigns or specific pages on their website. This allows businesses to track the performance of individual campaigns and pages, and make sure that the right phone number is being used for each one.

Custom call routing is a valuable feature for businesses that want to track the performance of their marketing campaigns and make sure that the right phone number is being used for each one. It can help businesses improve their customer service and make it easier for customers to reach them.

Dynamic number insertion

Another feature that we love about CallRail is the dynamic number insertion. This allows businesses to track phone calls from their website and see which marketing campaigns are driving the most calls.

With dynamic number insertion, businesses can use unique phone numbers for each visitor to their website. When a visitor calls the unique phone number, CallRail will track the call and attribute it to the specific marketing campaign that drove the visitor to the website.

Dynamic number insertion is a valuable feature for businesses that want to track the performance of their marketing campaigns and see which ones are driving the most calls. It can help businesses improve their customer service and make it easier for customers to reach them.

Real-Time Call Statistics

Another feature that we love about CallRail is the real-time call statistics. This allows businesses to see detailed information about their phone calls in real-time, which can be useful for a variety of purposes.

With real-time call statistics, businesses can see information such as the source of the call, the duration of the call, and the caller’s location. This information can be used to track the performance of individual marketing campaigns and see which ones are driving the most calls.

Real-time call statistics is a valuable feature for businesses that want to track the performance of their marketing campaigns and improve their customer service. It can help businesses identify trends and patterns in customer behavior and make data-driven decisions about their marketing efforts.

Automated Call Scoring

Another feature that we love about CallRail is the automated call scoring. This allows businesses to score their phone calls based on their quality, which can be useful for a variety of purposes.

With automated call scoring, businesses can set up a scoring system with different criteria, such as the caller’s tone, the length of the call, or the caller’s interest level. Each criterion can be assigned a specific number of points, and the total score for each call can be calculated based on these criteria.

Automated call scoring is a valuable feature for businesses that want to identify high-quality leads and optimize their sales efforts. It can help businesses identify which calls are worth pursuing and which ones may not be worth the time and effort.

Overall, the automated call scoring feature is a valuable tool for businesses that want to improve their sales efforts and provide better customer service.

Whisper messages

Another feature that we love about CallRail is the whisper messages. This allows businesses to play a pre-recorded message to the agent who is answering a call, which can be useful for a variety of purposes.

With whisper messages, businesses can play a message to the agent that provides information about the caller and the marketing campaign that drove the call. This can help the agent provide better customer service and address the caller’s needs more effectively.

Whisper messages are a valuable feature for businesses that want to improve their customer service and make sure that their agents are prepared to handle each call. They can help businesses provide a more personalized and effective customer experience.

Email Call Notifications

Another feature that we love about CallRail is the email call notifications. This allows businesses to receive email notifications whenever a phone call is received, which can be useful for a variety of purposes.

With email call notifications, businesses can receive an email whenever a call is received. The email will include information about the caller and the marketing campaign that drove the call, which can be useful for tracking the performance of individual campaigns and identifying trends and patterns in customer behavior.

Email call notifications are a valuable feature for businesses that want to track the performance of their marketing campaigns and improve their customer service. They can help businesses stay informed about their calls and make data-driven decisions about their marketing efforts.

Integrations with Google Analytics and AdWords

Another feature that we love about CallRail is the integrations with Google Analytics and AdWords. These integrations allow businesses to track the performance of their marketing campaigns and see how many calls they are receiving from specific campaigns.

With the integration with Google Analytics, businesses can see detailed information about their calls in the Google Analytics dashboard. This includes information such as the source of the call, the duration of the call, and the caller’s location.

The integration with AdWords allows businesses to see how many calls they are receiving from specific AdWords campaigns. This can be useful for tracking the performance of individual campaigns and identifying areas for improvement.

Overall, the integrations with Google Analytics and AdWords are valuable features for businesses that want to track the performance of their marketing campaigns and improve their customer service. These integrations provide valuable data that can be used to make data-driven decisions about your marketing efforts.

API & Webhooks

Another feature that we love about CallRail is the API & Webhooks. This allows businesses to integrate CallRail with other tools and platforms, which can be useful for a variety of purposes.

With the CallRail API, businesses can access their call data and use it in other applications. This allows businesses to use their call data in custom reports, dashboards, and other tools.

The Webhooks feature allows businesses to receive real-time notifications whenever a call is received. This can be useful for triggering events in other applications, such as sending an email or SMS message to a customer.

Overall, the API & Webhooks are valuable features for businesses that want to integrate CallRail with other tools and platforms. These features provide flexibility and customization that can help businesses improve their customer service and make data-driven decisions about their marketing efforts.

Call Recording

Another feature that we love about CallRail is the call recording. This allows businesses to record their phone calls, which can be useful for a variety of purposes.

With call recording, businesses can listen to recorded phone calls and review the content of the calls. This can be useful for tracking the performance of individual agents, identifying trends and patterns in customer behavior, and improving the accuracy of your call tracking data.

Call recording is a valuable feature for businesses that want to improve their customer service and make data-driven decisions about their marketing efforts. It can help businesses identify opportunities for improvement and make sure that their agents are providing the best possible customer experience.

Call Transcription

Another feature that we love about CallRail is the call transcription. This allows businesses to transcribe their phone calls, which can be useful for a variety of purposes.

With call transcription, businesses can read transcriptions of their phone calls. This can be useful for tracking the performance of individual agents, identifying common questions and concerns from customers, and improving the accuracy of your call tracking data.

Call transcription is a valuable feature for businesses that want to improve their customer service and make data-driven decisions about their marketing efforts. It can help businesses identify trends and patterns in customer behavior and make sure that their agents are providing the best possible customer experience.

Powerful Filters

Another feature that we love about CallRail is the powerful filters. This allows businesses to filter their call data in a variety of ways, which can be useful for a variety of purposes.

With the powerful filters, businesses can filter their call data by criteria such as the source of the call, the duration of the call, or the caller’s location. This allows businesses to see only the data that is relevant to their specific needs, which can be useful for identifying trends and patterns in customer behavior.

The powerful filters are a valuable feature for businesses that want to track the performance of their marketing campaigns and improve their customer service. They can help businesses identify opportunities for improvement and make data-driven decisions about their marketing efforts.

Call Blocking

Another feature that we love about CallRail is the call blocking. This allows businesses to block unwanted calls, which can be useful for a variety of purposes.

With call blocking, businesses can block calls from specific numbers or from specific locations. This can be useful for blocking spam calls, telemarketers, or other unwanted calls.

Call blocking is a valuable feature for businesses that want to improve their customer service and make sure that their agents are not wasting time on unwanted calls. It can help businesses focus on the calls that are most important to their business and make sure that their agents are providing the best possible customer experience.

WordPress Plugin

Another feature that we love about CallRail is the WordPress plugin. This allows businesses to easily integrate CallRail with their WordPress website, which can be useful for a variety of purposes.

With the WordPress plugin, businesses can easily add dynamic number insertion to their website. This allows them to track the performance of their marketing campaigns and see which ones are driving the most calls.

The WordPress plugin is a valuable feature for businesses that want to track the performance of their marketing campaigns and improve their customer service. It makes it easy to integrate CallRail with your WordPress website, which can save time and effort.

Easy Data Export

Another feature that we love about CallRail is the easy data export. This allows businesses to easily export their call data, which can be useful for a variety of purposes.

With easy data export, businesses can export their call data to a CSV or Excel file. This allows them to analyze their call data in other applications, such as Excel, and create custom reports and dashboards.

Easy data export is a valuable feature for businesses that want to track the performance of their marketing campaigns and make data-driven decisions about their marketing efforts. It allows businesses to easily access their call data and use it in other applications, which can save time and effort.

CallRail pricing plans: how much does CallRail cost?

– Call Tracking

– Call Tracking + Intelligence

– Call Tracking + Form Tracking

– Call Tracking Complete

CallRail offers four pricing plans: Call Tracking, Call Tracking + Intelligence, Call Tracking + Form Tracking, and Call Tracking Complete.

The Call Tracking plan starts at $45 per month and includes features such as call tracking, local and toll-free phone numbers, call recording, and keyword-level tracking.

The Call Tracking + Intelligence plan starts at $95 per month and includes all of the features of the Call Tracking plan, plus additional features such as call scoring, call transcription, and email call notifications.

The Call Tracking + Form Tracking plan starts at $95 per month and includes all of the features of the Call Tracking + Intelligence plan, plus additional features such as form tracking and integration with Google Analytics and AdWords.

The Call Tracking Complete plan starts at $145 per month and includes all of the features of the Call Tracking + Form Tracking plan, plus additional features such as custom call routing and integration with Salesforce and HubSpot.

Overall, the pricing plans for CallRail are competitive and provide a good value for the features and capabilities that are included. The pricing plans are scalable and can be customized to meet the specific needs of each business.

In conclusion, CallRail is a powerful and feature-rich call tracking and analytics platform that can be useful for a variety of businesses. With features such as call recording, call scoring, and keyword-level tracking, CallRail provides valuable data and insights that can help businesses improve their customer service and make data-driven decisions about their marketing efforts. The pricing plans for CallRail are competitive and provide a good value for the features and capabilities that are included. Overall, CallRail is a valuable tool for businesses that want to track the performance of their marketing campaigns and improve their customer service.

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